Frequently Asked Questions
Following is the most popular questions that asked by customers frequently. Please have a check carefully and if there is any question or query, please let us know by email.
Is it safe to submit the credit card number when paying the order?
rowelighting.com takes our clients’s security seriously. Credit card payment is made in a secured area of our website. Personal information is encrypted and credit card numbers are unable to be stored in our website.
How private is my personal information?
We are pretty much aware of your concerns about the privacy of your information. We promise that your personal information will never be sold, traded or distributed to other third-party, only will reside on our protected in-house server.
How do I cancel my order?
If you wish to cancel your order, please send us message in Contact Form or directly write us an email during business hours, with ORDER NUMBER and shipping details. And we will confirm by return as soon as possible. The order may be cancelled without penalty unless the product has already shipped, reached a certain level in the fulfillment process or the order includes a specialty item.
What payment methods does rowelighting.com accept?
For clients’ convenience, rowelighting.com accepts various payment methods. Visa, MasterCard, Discover and American Express credit cards are accepted. Thanks to its high efficiency of handling, Paypal is highly recommended. Bank transfer or Western Union is also acceptable. Please contact us if you would like to wire the payment by bank or by Western Union.
How do I get product information or pricing for an item that I wish to purchase?
All detailed product information and pricing is available on our online store. Our easy-to-order convenient store directory will quickly bring you to the products in which you are interested in purchasing. If more information is needed, please feel free to contact us. We work extremely hard to provide you with the most complete product information available anywhere.
When will my order be processed?
All orders are processed as soon as the payment method has been verified.
All products listed online is in stock. And orders processed and approved by our financial department are usually shipped the next business day. For more immediate delivery needs, please contact us to confirm product availability and shipping method options.
Which courier does rowelighting.com cooperate?
Postal Airmail service is the most economical shipping method that we choose for standard shipping way. The common postal airmail service can be China Post or HongKong Post. Usually it will take about 10 – 20 business days on delivery. And if customer would prefer more quickly delivery time, express delivery is highly recommended, for example, DHL, UPS, FEDEX, and TNT etc. The shipping cost depends on your delivery location and item weight. And it usually will take about 4 – 7 business days to be delivered to you.
Is shipping free on rowelighting.com shop?
Yes, free shipping is provided with all products purchased from rowelighting.com. This free shipping covers many countries in the world.
Our free shipping method means that the pricing you see on the website has already covered the basic airmail shipping freight. Depending on where your location is, the product will be delivered to you within 10 – 20 business days.
If you would prefer to more quickly delivery, we suggest you to choose an express shipping method during checkout. You can choose DHL, UPS, FEDEX or TNT etc. These options mean that your products will be arrived in 4 – 7 business days. The shipping cost of express delivery depends on the item weight and your shipping destination.
How do I track my order?
For security attention, we only send out the tracking numbers to customers by email. Please offer your email address at the time of checkout. And please do not hesitate to contact us if you did not receive a tracking number. For security purposes, your order reference number should be included in your email when request a tracking number, otherwise, the email would be ignored, sincerely hope that you can understand and support.
What should I do if my order is lost or damaged?
rowelighting.com pays great attention to package of shipment. All products will be packed in carton box, filled with EPE foam to protect the item safe during transportation. Also, with all the precautions taken by courier staff to ship products securely, it is rare that an order is lost or damaged. In the case that there is loss or damage of shipment, please contact us and our customer service team is available to assist with a resolution.
Can I print an invoice?
A packing label / invoice is included with your order package and your purchase will be posted on your credit card statement. If you choose not to have an invoice included in your shipment, a PDF copy of your invoice will be e-mailed to you.