Our products are of high quality and we want our customers to be satisfied with their purchase from us.
Please contact us and request a Return Merchandise Authorization (RMA) prior to shipping the items back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are not refundable. rowelighting.com reserves the right to impose a restocking fee on all returns.
rowelighting.com enjoys an unsurpassed reputation in the industry of lighting, lighting suppies and lighting services. May products offered by rowelighting.com provide a Manufacturer’s Warranty. We offer a 30-day money-back satisfaction guarantee on all products.
The warranty provided by rowelighting.com covers normal daily use of product(s) purchased from us. It does not apply in following cases where:
* Problems resulting from external causes, such as accident, abuse, misuse, mishandling, negligence, fire, theft, vandalism, riot, explosion, natural disaster, or other external causes unrelated to product defect;
*Conditions demonstrating misuses, faulty installation, misapplication, extreme environmental conditions beyond those defined in the product specification, under/over voltage situations, lack of compliance with applicable instructions, improper or inadequate handling, shipping, maintenance, negligence, accident, or tampering;
*Incompatibility, improper design, manufacture, installation, operation or maintenance of products not supplied by rowelighting.com;
*The quality of the installation of rowelighting.com products by the installer of those products. For example, the above warranties would not cover problems resulting from such an installer’s instrallation methods;
*Modifications have been made by unauthorized third parties or the purchaser themselves;
*The original manufacturer warranty conflicts with our own;
By making purchase on rowelighting.com, the purchaser agrees to indemnify and hold rowelighting.com harmless from any and all claims, damages, expenses or loss as a result misunderstanding of the product information or function.
All product information shown on rowelighting.com is correct and up-to-date at the time it was listed online. Items such as voltage, wattage, and primary function will never be changed.
We ship all products globally to all customers. Our packing procedures are one of the priority of work.
We are proud of our very low incidence of breakage in transit. In order for a damage claim to be successful, rowelighting.com must be notified of the damage within one week from date of receipt. As the shipper, rowelighting.com will file the claim on the customer’s behalf and arrange for replacement or refund.
The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be accessed according to the amount of the actual damage.
If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage with no additional shipping charges.
Refunds by Paypal will be processed immediately once approved. Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the card used during the original purchase. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc, an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.
How to Contact us about Warranty Issues
Should you have any questions or concerns about these policies, please send us an email or contact us by Contact Form directly.
Meanwhile, if you would like to get a RMA form for return approved, please also contact us by email and submit any warranty claims.
We are assured that we work so hard to offer satisfied products to all customers, and excellent After-sale service is promised on your purchasing at rowelighting.com.